Refund & Exchange Policy
Refund & Exchanges
We carefully inspect and pack every order before dispatch to ensure it reaches you safely and correctly.
- Returns: We only accept returns if you receive a wrong or incorrect product.
- Exchanges: Exchanges are only offered if the perfume bottle or packaging arrives damaged.
- We do not accept returns or exchanges due to change of mind, preference, fragrance choice, or dissatisfaction with the scent.
- Any damage or incorrect-product claim must be reported within 24 hours of delivery.
- Please provide clear photos/videos of the package and product as proof of damage or incorrect delivery.
- The product must remain unused and in its original packaging.
- Once your claim is reviewed and approved, we will arrange the appropriate replacement or return process.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Shipping returns
To return your product, you should mail your product to our warehouse.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at Instagram for questions related to refunds and returns.