FAQs

1. How can I place an order?

You can browse our collection, select your preferred perfume, add it to your cart, and proceed to checkout. Enter your delivery details and complete your order.

2. How long does delivery take?

Orders are usually delivered within 3–5 business days after dispatch. Delivery times may vary depending on your location and courier delays.

3. How can I track my order?

Once your order has been dispatched, we will share the tracking details with you where applicable.

4. Can I return my perfume?

Returns are only accepted if you receive the wrong product. We do not accept returns due to change of mind or fragrance preference.

5. Can I exchange my perfume?

An exchange is only offered if the perfume bottle or packaging arrives damaged.

6. What should I do if I receive a damaged product?

Please contact us within 24 hours of delivery and send clear photos/videos of the damaged product and packaging. We will review your claim and assist you with the exchange process.

7. Can I exchange a perfume if I don’t like its fragrance?

No. Since fragrance preference is subjective, we do not offer exchanges or returns if you simply don’t like the scent after receiving the product.

8. Do you offer Cash on Delivery?

Yes, Cash on Delivery is available.

9. Are your perfumes authentic?

Yes, all our perfumes are genuine products sourced through trusted channels.

10. Can I cancel my order?

Orders can only be cancelled before they are dispatched. Once an order has been shipped, cancellation may not be possible.

11. What if I enter the wrong delivery address?

Please contact us as soon as possible if you notice an error in your delivery details. Once the order has been dispatched, the address may not be changeable.

12. How can I contact you?

For questions regarding orders, delivery, or products, please contact us through our official contact channels listed on our website.